To start a return from delivery
Size swaps on faulty or wrong items
Refund once we receive it back
To keep it fair for everyone, returned kits need to be in the same condition you received them.
Three steps. Message us first so we can log it and send the return address.
Email [returns@jerseyrippers.com.au] with your order number and what you would like to do, refund or size swap.
We send you the return address. Return postage is paid by the buyer, unless the item is faulty or we sent the wrong one.
Once it arrives and passes a quick check, your refund or replacement is processed within [3 to 5 business days].
If your kit arrives faulty, damaged, or it is not what you ordered, send us a photo within [48 hours] of delivery. We will cover the return postage and get the right one to you, or refund you in full. Your rights under Australian Consumer Law are not affected by this policy.
