Refund Policy

This Refund Policy sets out when and how [Jersey Rippers Pty Ltd] (ABN [XX XXX XXX XXX]) issues refunds. It works alongside our Returns & Refunds page, which explains the step-by-step process. Nothing in this policy limits your rights under the Australian Consumer Law.

1.Refund eligibility

You may be eligible for a refund where:

• You return an unworn item with tags attached within [14 days] of delivery.
• Your item arrives faulty, damaged, or is not what you ordered.
• We cancel your order, for example because an item is unavailable.

2.How refunds are issued

Approved refunds are made to your original payment method. We cannot refund to a different card or account. Refunds cover the price of the returned item. Original shipping is refunded only where the item was faulty, damaged, or sent in error.

3.Refund timeframe

Once we receive and check your returned item, we process the refund within [3 to 5 business days]. After that, it can take a further [5 to 10 business days] for your bank or card provider to show the funds, depending on them.

4.Non-refundable items

The following are not refundable unless faulty:

• Custom name and number printed kits, as they are made to order.
• Sale, clearance or outlet items.
• Items returned worn, washed, damaged by the customer, or without tags.
• Original shipping charges, except where the return is our fault.

5.Faulty or incorrect items

If your item is faulty, damaged or incorrect, contact us within [48 hours] of delivery with a photo. We will cover return postage and provide a replacement or a full refund, including original shipping.

6.Late or missing refunds

If you have not received an approved refund after the timeframes above, first check with your bank or card provider, as processing on their end can take time. If it still has not arrived, contact us and we will follow it up.

7.How to request a refund

Email [returns@jerseyrippers.com.au] with your order number and the reason for your request, and we will guide you through the next steps.